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Terms & Conditions

PowerServe Terms and Conditions

Work performed by IPS PowerServe will be in accordance with these Terms and Conditions:

  1. All proposals are valid for 30 days and do NOT include applicable taxes unless otherwise noted.
  2. Invoices will be paid from the date of the invoice (NET 30 Days).
  3. The customer shall provide an electrician or engineer familiar with the distribution system, and shall be available during the maintenance period. They will be responsible for disconnecting and re-energizing all equipment, including performing all switching tasks, unless other arrangements have been made and approved by IPS and the customer.
  4. Unless specified in the proposal, it is assumed that the customer will provide electrical power sufficient enough to power IPS testing equipment (100 amps single phase).
  5. Unless specified in the proposal, it is assumed that all weekend work is to be scheduled for a non-holiday weekend and all travel is to be done during normal M-F straight-time hours.
  6. Utility service disconnect, or re-energizing, is to be scheduled by the customer so the plant, building, and/or facility(s) electrical equipment is readily available for maintenance without delay. IPS PowerServe is not responsible for customer system switching.
  7. Unless specified in the proposal, no city or local agency fees associated with the disconnect of electrical services is included and all fees are the responsibility of the customer
  8. IPS has included in our proposal 30 minutes per technician for plant specific safety training prior to the start of each project. Unless specified in our proposal, any plant specific training required beyond this will be considered as out of scope services and charged at prevailing rate sheet rates.
  9. Schematics, One-line and Wiring Diagrams for electrically operated equipment are the responsibility of the customer. If we are required to create and/or provide, a fee will be
    assessed for the service.
  10. Missing hardware will be replaced when readily available. Repairs to equipment, and replacement of parts or equipment are not included in the quoted price unless specifically called out. Any such repairs or replacement will be considered out-of-scope work and negotiated separately.
  11. Above pricing is all based on the quantities outlined in the Part 1 equipment list, if actual quantities are different, or should be increased by the client representative, then additional quantities  will be considered as out-of-scope and subject to time and material billing at our published rate sheet pricing.
  12. Upon completion of the maintenance inspection/testing program, an Engineering Report will be provided to the customer within 30 days, for their records and future reference. The report will include condition and test data with a summary of specific recommendations for maintenance or replacement of components or apparatus.
  13. Extensive delays due to circumstances beyond the control of IPS PowerServe will be subject to additional billing.
  14. A mobilization charge will be assessed if a project is canceled within 48 hours of the scheduled start-time of the job. Charges are limited to only non-refundable expenses that IPS PowerServe may incur as result of mobilization for this project such as airfare, labor expenses for travel or equipment load-up, rental equipment, etc.
  15. A minimum invoice charge of 8 labor hours will be applied for any callout and mobilization of field service technician.
  16. For job site safety IPS PowerServe will provide a second billable technician on all troubleshooting and testing jobs. This requirement will be waived if the customer agrees to provide a dedicated safety person.
  17. Weather Cancellations – IPS PowerServe assumes no financial responsibility for project cancellations or delays due to weather related issues. If a project is canceled due to weather, IPS PowerServe will bill the project-completed work on a Time and Material basis plus expenses.
  18. At the customer’s request IPS PowerServe will perform certain maintenance tasks that may be performed during normal plant operations. IPS PowerServe will follow industry generally accepted safe work practices when performing these tasks, however the customer understands that there is a certain element of risk to power interruption when performing such tasks and agrees to hold harmless IPS PowerServe from any financial consequences resulting from such a power interruption.
  19. IPS safety procedures require PPE for all switching and energized work over 50V. Unless specified within the proposal, all equipment switching and disconnect/drawout will be considered as out of scope and subject to additional billing.